Shipping & Delivery

At NOOR AL-YOSR, available shipping and delivery services depend on your delivery address and the services offered at the time of your order.

Shipping Options and Charges

Available delivery methods and their charges are displayed at checkout based on the address, products and service availability. We do not quote a fixed delivery price or timeframe when these depend on the carrier or destination.

Order Preparation

Your order is prepared after the required details have been completed and the order and payment have been confirmed where applicable. Preparation time may vary with product availability and operational circumstances.

Accurate Delivery Information

Please provide a complete and accurate name, contact number and delivery address. Missing or incorrect details may delay delivery or prevent it.

Tracking

Where the carrier provides a tracking number or shipping updates, these are made available through the channels supported by Salla or the shipping provider.

Estimated Delivery Times

Delivery estimates are not unconditional guarantees. Timings may be affected by the destination, seasonal demand, weather, regulations or the carrier's circumstances.

Receiving Your Order

Please check the condition of the packaging on arrival. If you notice visible damage or a problem with your order, contact us as soon as possible with your order number and relevant photos. We will review the case under the order details and store policy.

Unsuccessful Delivery

If delivery fails because the address is incorrect, we cannot contact the recipient or the order is not received, further delivery attempts or a return shipment are subject to the carrier's procedures and any applicable charges.

Coverage

The cities and regions served depend on the shipping and delivery providers available at checkout.

Need Help?

For questions before placing an order, email [email protected].